Last updated: July 31, 2026

Requesting a refund

Refund requests are reviewed on a case-by-case basis. To request a refund, email hello@joindeck.io with the relevant project or transaction details and the reason for your request. Please allow 2–3 business days for an initial response.

Eligibility

Refund eligibility and the amount approved may depend on:

• The terms agreed between the client and freelancer

• Whether work has started, been delivered, or been completed

• The amount of work already performed

• Any approved changes to the project scope, price, deliverables, or timeline

• Whether funds have already been released

Deck may request additional information from either party before making a decision. Submitting a request does not guarantee approval.

Request window

Refund requests should be submitted within 30 days of project completion or payment release, whichever occurs later. Requests submitted after this period may not be eligible for a refund.

Full and partial refunds

Approved refunds may be issued in full or in part, depending on the circumstances of the transaction and the amount of work completed.

How refunds are issued

Approved refunds will generally be returned to the original payment method. Deck will typically issue an approved refund within 5 business days of approval. Additional processing time may be required by the payment provider, bank, or card issuer before the funds appear in the recipient’s account.

Disputes and chargebacks

Please contact Deck at hello@joindeck.io before initiating a dispute or chargeback so we have an opportunity to review and resolve the issue directly.